How to add a subscriber

To add a new customer Click on ::: then click on Create PPPoE accounts.
We have 3 Tabs: Service details, Contact details, Device details.

Service details

  • CUSTOM ACCOUNT NUMBER: If this is filled account numbers will not be generated.If you want PPPoE Credentials to be generated automatically leave it blank.
  • SERVICE TYPE: This is a type of service to your customers.
  • HIGH SITE: Where a customer router is connected to or is getting service from.
  • SERVICE PLAN: Internet package 
  • TECHNOLOGY USED: This is how the customer is connected to your network
  • SETUP FEE: If you charge an installation fee include it here so that when a customer pays it is deducted when payment is made, leave it blank.

Contact details

  • FIRST NAME: Customer's first name.
  • LAST NAME: Customer's last name.
  • PHONE NUMBER: Customer's phone number.
  • COMPANY: If it is a company - include its name here.
  • E-MAIL ADDRESS: If you need to send Invoices to this customer include this otherwise leave blank.
  • ADDRESS: Customers residence.

Device details

Businesses that provide unpaid equipment to their customers need to fill this.

  • ONU / ROUTER / RADIO SERIAL NUMBER: Serial number for Inventory purposes.
  • MAC ADDRESS: Device MAC address for your Inventory.
  • EQUIPMENT MODEL: Manufacturer for Inventory purposes.
  • ADD A ROW: Add more equipment.